Contact Policy

At Luxiq.shop, we are committed to providing excellent customer service. Our contact policy ensures that your inquiries, complaints, or requests are handled professionally and in a timely manner.

📞 How to Contact Us

You can reach our customer support team through the following methods:

  • Email: luxiq.shop1@gmail.com

  • Phone/WhatsApp: +923296304861

  • Live Chat: Available on our website (if enabled)

  • Instagram / Facebook DM: @luxiq.shop

⏰ Customer Support Hours

Our team is available to assist you during the following hours:

Sunday to Thursday: 10:00 AM – 7:00 PM
Friday & Saturday: Closed (or limited support)

Note: During public holidays in the UAE, responses may be delayed.

🕒 Response Time

We aim to respond to all inquiries:

  • Emails & Website Forms: Within 24 hours (working days)

  • WhatsApp & Social Media DMs: Within 1–6 hours (during support hours)

🛍️ Order Inquiries

For any questions related to orders, please include:

  • Order number

  • Full name

  • Product name (if applicable)

  • Photos (for damage or issues)

This helps us serve you faster.

❗ Urgent Issues

If your issue is urgent (such as delivery problems or product issues), please contact us via WhatsApp or Phone Call for quicker support.

🤝 Our Commitment

We are dedicated to:

  • Respectful and professional communication

  • Timely and helpful support

  • Resolving issues fairly and efficiently

📬 Need Help?

Feel free to reach out. We’re here to make your shopping experience smooth and enjoyable.

Luxiq.shop – Customer Support Team

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