Return & Refund Policies


 

 

At Luxiq.shop, we want you to love what you order. If you're not completely satisfied with your purchase, we offer a simple return and refund process to ensure your satisfaction and trust.

 


✅ Return Eligibility

You can request a return under the following conditions:

  • The product is damaged, defective, or incorrect.

  • You contact us within 3 calendar days of receiving your order.

  • The product is unused, unopened, and in its original packaging with all tags intact.

Items that do not meet these conditions will not be eligible for return.

🚫 Non-Returnable Items

We do not accept returns for:

  • Personal care, hygiene, and beauty products (e.g. skin care, makeup, undergarments).

  • Items marked as final sale or clearance.

  • Customized or special order items.

🔁 Return Process

  1. Email us at returns@luxiq.shop within 3 days of receiving your order.

  2. Provide your order number, a brief reason, and photos if applicable.

  3. Our support team will review your request and confirm whether the return is approved.

  4. If approved, we will guide you on how to send the item back or arrange for pickup (depending on your location).

💸 Refund Policy

Once we receive and inspect the returned item:

  • If approved, your refund will be processed within 5–7 working days.

  • Refunds for prepaid orders will be issued back to the original payment method.

  • For Cash on Delivery (COD) orders, refunds will be provided via bank transfer or store credit, as per your choice.

🚚 Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective item), we will bear the return shipping cost.

  • If the return is due to customer preference (change of mind), the customer will bear the return shipping cost.

📝 Exchange Policy

Currently, we do not offer direct exchanges. If you want a different product, please return your item for a refund and place a new order.

📩 Contact Us

If you have questions or need help with a return or refund, reach out to us:

📧 Email: returns luxiq.shop1@gmail.com
📞 Phone: +923296304861